How to improve employee morale and maintain engagement
Motivated employees are essential for any company looking to increase efficiency and boost productivity. This can be a particular challenge when people are worried about job security or when outside forces, such as the COVID pandemic, make it hard to remain upbeat.
The first step to boosting morale and engagement is to understand the difference between the two.
Engagement is about connection and motivation, while morale is more about personal attitude—about how happy we feel, for instance. Morale can be fleeting, while engagement tends to endure. That’s why employee engagement is so critical to long-term success.
For many of us, the pandemic has disrupted our work-life balance. The restrictions on activities like going to the gym, playing sports and gathering with friends and family make it harder to enjoy our work.
To compensate, companies are seeing that they must be more deliberate and strategic with employee engagement. Part of the solution is to recognize that all employees tend to perform at a higher level when their needs are met.
The hierarchy of employee engagement
In 1943, American psychologist Abraham Maslow proposed a hierarchy of human needs—a concept that remains popular today. The hierarchy is typically portrayed as a pyramid, with the largest and most basic needs—for food, water, warmth and rest—at the bottom. Subsequent levels include needs for security, love, belonging, prestige, esteem and finally, self-actualization. The concept suggests that until basic needs are satisfied, it’s difficult to satisfy more advanced needs.
Employee engagement is similar to Maslow’s hierarchy of needs. The lower-level needs in Maslow’s hierarchy correspond to areas like employee compensation and benefits, job security, and a clear understanding of expectations. Above them are a sense of belonging, being appreciated, and growth and development.
Fair and equitable compensation
Compensation and job security do little to engage employees and are often taken for granted. If they are perceived as unfair, however, they can cause employees to disengage. Setting clear expectations is not only more important to employee engagement, it is also something that managers can control. Ensuring that employees understand their roles, responsibilities and policies can prevent conflict and confusion, and help them succeed.
Communicate, communicate, communicate
Managers are most responsible for satisfying mid-level needs in the employee-engagement hierarchy. The best managers achieve it through honest, open and regular communication.
The rise of remote work has made this much harder, however; video conferences are, at best, a poor substitute for face-to-face conversations. A more deliberate and intentional approach is needed.
Increasing the frequency of meetings can be one way to improve communications. If as a manager, you used to meet with your team every two weeks, ask yourself if that’s enough and consider moving them to once a week. Frequency matters, although the quality of communication is always what's most important.
Managers should also consider increasing the frequency of one-on-one meetings with each employee. Since some employees may be reluctant to voice their concerns in group settings, managers should regularly check in with individuals to clarify expectations, set realistic goals, monitor progress, and identify and remove potential obstacles.
We've created a one-on-one meeting template to structure these check-ins.
Meetings are most effective when employees are encouraged to weigh in on matters that are important to the company and when managers acknowledge their ideas.
When we’re asked for input, we feel valued. And when our ideas are implemented, we feel validated and more connected to our work.
If employee ideas are unrealistic or not implementable, managers should explain why. The goal is to involve employees in decision-making processes; co-creating is the best way to get buy-in.
Equip managers to listen and help employees
A top priority should be strengthening the abilities of those who deal directly with employees.
We know that the best managers are good listeners. They quickly recognize how their employees feel and how they are likely to react to a particular action or development.
Companies should strive to build the emotional intelligence (EI) of their managers. Also known as emotional quotient (EQ), EI is the ability to recognize both their own emotions and the emotions of others.
You can significantly improve your EI through training. You can learn to listen better, for instance, and to identify what motivates someone. This is essential information for providing feedback, coaching and helping employees develop professionally—another need on the hierarchy.
Well-trained managers resist the temptation to micro-manage and instead focus on how best to support their employees, celebrate their achievements and set them up for success.
Give employees a sense of purpose, and allow them to grow and develop
At the top of both hierarchies—Maslow’s and employee engagement—is self-actualization. In an employment context, that would be growth and development, a sense of purpose and fulfillment, and alignment between our work and our larger goals.
While not all people seek this level of satisfaction from their work, employers can still contribute to it in meaningful ways, particularly by supporting causes that resonate with their employees.
It feels good to work for an organization that shares your commitment to a particular cause, such as safeguarding the environment. Like most people, you want your employer to help, in some way, make the world a better place.
Employees who feel well supported and recognized, and who are clear about expectations, can focus on growth and development—a key engagement driver and near the top of the hierarchy. Employees who are learning and growing can focus on mastering their role and/or acquiring new competencies.
Emphasize wellness and well-being
Perhaps the simplest and most direct way to boost employee engagement is by providing wellness support.
These range from virtual fitness classes, mindfulness apps and counselling, to cooking classes, concerts, team-building activities and more. The goal is to provide access to activities that can help relieve stress and inspire joy.
The best managers know what would benefit their employees. And the best companies empower their managers to do whatever it takes to engage employees. Ultimately, engaged employees represent a strategic, competitive advantage for an organization.
Download our guide for entrepreneurs, Hire and Retain the Best Employees, to learn how to find and keep that loyal team that works well together.