Logo - Business Development Bank of Canada - BDC


The Japanese word “kaizen” means “continuous improvement” and refers to a structured process for improving products, services and systems on a continuing basis.

Kaizen touches every step of the production process and covers equipment, methods, materials and people. It is an organization-wide approach that involves every person in a company, from the owners and managers to employees and contractors. One of the fundamental ideas of kaizen is that even a small change in a single area can have a large, lasting impact on operational efficiency or customer satisfaction.

Your privacy

BDC uses cookies to improve your experience on its website and for advertising purposes, to offer you products or services that are relevant to you. By clicking ῝I understand῎ or by continuing to browse this site, you consent to their use.

To find out more, consult our Policy on confidentiality.