Complaint resolution

At BDC, we put entrepreneurs first. We provide financing and advisory services to help Canadian business owners grow and succeed, both at home and abroad.

We strive to continuously improve our services and achieve client and supplier satisfaction in every instance. If you are dissatisfied with a decision or service, we want to hear from you.

We’ve put in place a simple process to address comments or complaints effectively and rapidly.

Our commitment to our clients

We pledge to reflect a high standard of conduct and exemplary service in all our dealings with our clients. The Charter of Client Rights outlines BDC’s commitment.

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