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Telemerge Canada Inc. and BDC: Seizing opportunities in a high-growth market


Telemerge Canada Inc.

BDC was an early supporter of Telemerge Canada Inc., which provides on‑premises and cloud‑based video collaboration services to medium-sized and blue chip corporations, as well as provincial government organizations. The company—based in Markham, Ontario, and established in 2001—works to make secure videoconferencing easy to adopt, use and optimize.

For over 10 years now, BDC and Telemerge have shared a working relationship that has helped the company realize its growth plans.

At the outset, Telemerge needed to add to its sales team to help drive revenue in the high‑growth video collaboration marketplace, as well as add more members to its client support team. Developing its proprietary Video Collaboration ExchangeTM a core product, and obtaining TelePresence‑as‑a‑Service (TPaaS) certification from Cisco, also required continual investment.

Recognizing the company’s growth potential and the strength of its leadership and vision, BDC came in with financing—including loans with flexible terms, such as deferred capital payments and longer amortization periods—allowing Telemerge to hire staff much earlier than organic growth would have permitted. The company was also able to bring products and strategies to market more quickly. This faster expansion helped it secure its position as a Canadian leader in the video collaboration marketplace, and boosted its profile in U.S. and international markets.

For Telemerge’s President and CEO Simon Doo, BDC has made a significant difference to the company. “BDC’s involvement actually goes beyond the functional side of financing,” he says. “The team continues to provide us with connections inside and outside BDC that have helped expand our management skills, drive the business forward and make Telemerge’s growth plans a reality.”