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Role of the Ombudsman

Who is BDC’s Ombudsman?

BDC’s Ombudsman is Maryse Corbella. A Human Resources professional, she has more than 35 years of experience working with BDC.

The BDC Ombudsman ensures that BDC fairly and equitably addresses your concerns, and provides impartial service regarding issues that could not be resolved during the first two steps of BDC’s client resolution process or supplier resolution process.

The BDC Ombudsman oversees the application of BDC’s Charter of Client Rights and coordinates the independent mediation process.

The Ombudsman’s work is client-driven and can access all levels of management at BDC to properly address client concerns. The Ombudsman reports directly to BDC’s President and Chief Executive Officer.

The Office of the Ombudsman will:

  • Acknowledge receipt of your complaint;
  • Respond to the complaint within 10 business days, or, if the matter requires a longer period, keep you informed of developments.

Contact the Office of the Ombudsman if your issue could not be resolved during the first two steps of BDC’s client resolution process or supplier resolution process.

Office of the Ombudsman

Business Development Bank of Canada
5, Place Ville Marie, Suite 100
Montreal, Quebec H3B 5E7
Toll-free phone: 1-800-232-1150
ombudsman@bdc.ca
Contact the Ombudsman by online form - Client
Contact the Ombudsman by online form - Supplier

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