Client Voice Survey
As part of BDC’s continuing effort to provide the best possible service, clients are regularly contacted by phone for a survey. The feedback helps us ensure we are providing products and services that help entrepreneurs have better business journeys.
How it works
Method
We have contracted Ad Hoc Research, an independent research company, to conduct short phone surveys with clients on our behalf.
Questions
Questions measure client satisfaction with their overall experience at BDC within the past year. No confidential questions about an account or an individual is asked.
Recipients
We only contact current BDC clients. Ad Hoc Research selects the clients to survey each month. Clients are only surveyed once per year.
Confidentiality
Clients can opt to keep their answers confidential. Responses are not used for sales purposes.
Your privacy is important to us
If you receive a call from Ad Hoc Research, we appreciate you taking the time to answer their questions. If you have questions about the Client Voice Survey or if you are contacted for your feedback on BDC from anyone other than Ad Hoc Research, please get in touch with us.