Optimize processes and improve competitiveness

Manac is the largest manufacturer of semitrailers in Canada

About the company

Manufacturer of custom-built and specialty semitrailers with 1,200 employees, four production plants and clients throughout North America.

Location: Saint-Georges, Quebec

Industry: Transportation

Entrepreneur challenge

Several contractors were part of the company’s value chain, but were not fully integrated in the production planning process. This created delays in the delivery and payment of units, and required significant human and financial resources. The client wanted to reduce delays and improve the customer experience.

BDC expertise

BDC’s operational efficiency experts helped the company optimize their business processes with a view to reducing semitrailer delivery times and improving customer experience and competitiveness. An improvement framework based on the Kaizen method was implemented in collaboration with the client, and short-, middle- and long-term action plans were implemented.


  • At the end of the mandate, unit payment times were reduced by 15% and number of semitrailers in storage yards by 17%.
  • Implementation of decision rules integrated into entire value chain for continuous improvement.
  • Creation of a value chain manager position to improve efficiency.

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