From time to time, a supplier may be unhappy with the procurement process or a decision made by BDC.

BDC will:

• Respond promptly and fairly to any complaint you may have;
• Acknowledge formal complaints within 2 business days;
• Give you a committed date in cases where additional time is needed to acquire all the pertinent information to respond fully to the complaint;
• Keep you informed regarding the resolution of the complaint.

The easiest way to resolve a specific concern is to:

• Discuss your situation in detail with the BDC procurement contact. Most matters can be settled right away in this manner;
• If the issue is still unresolved, contact the Vice President responsible for the procurement by calling 1 877 BDC-BANX (232-2269) or emailing. A service representative will be happy to direct your call or provide the Vice President's address;
• If, after receiving the Vice President's response to your complaint, you are still not satisfied, contact the Office of the Ombudsman. All we need to know to help you is:

• The nature of the problem;
• The name(s) of the person(s) already contacted;
• The business centre or department of BDC you have been dealing with.

The Ombudsman will:

• Acknowledge receipt of your written complaint within 2 business days;
• Respond to the complaint within 20 business days or, if the matter requires more time, keep you informed of developments.