The BDC Ombudsman monitors the application of the charter of client rights and coordinates the independent mediation process. When dealing with clients, BDC is committed to providing superior service. BDC promises high-quality financial and consulting services, backed up by the TOTAL CARE Program. In overseeing the application of the charter of client rights, the Ombudsman ensures that BDC fairly and equitably addresses your concerns.

The BDC Ombudsman also provides a Supplier Complaint Handling Process. When dealing with suppliers, BDC undertakes to use a competitive and fair procurement process.

The Ombudsman's work is complainant driven and crosses all levels of management at BDC; he or she reports directly to the President and Chief Executive Officer.

The Ombudsman can be contacted at:

Office of the Ombudsman
Business Development Bank of Canada
5 Place Ville Marie, Suite 400
Montréal, Quebec  H3B 5E7
Toll-free phone: 1 800 232-1150
Toll-free fax: 1 877 283-7676
Contact the Ombudsman by form
Contact the Ombudsman by email